SignaUnit documentation

SignaUnit sits between franchise HQ and owners. HQ publishes a few priorities with targets. Owners log progress, weigh in on drafts and share what’s working, which HQ can pass to other units. The rollup shows who is behind before the quarter is lost.

These docs describe what SignaUnit does and how it is designed. They are written for two audiences: people at franchisor headquarters (operations leaders, field consultants and admins) and franchise owners.

How to read these docs

SignaUnit is pre-launch. The pages describe the v0.1 design, the build planned for the first brands we work with. We use one convention throughout:

• Anything described without a badge is part of the v0.1 design.
• Anything marked Planned is beyond v0.1. It is on the roadmap but not committed to a date, and it is not yet available.

Where a page discusses a choice your brand makes (for example, how often owners are reminded, or whether peer comparisons are shown), the default is stated alongside the option.

The loop in one paragraph

HQ publishes a priority, such as “reply to 90% of new reviews within two days”. SignaUnit fans it out to the units in scope and gives each owner one batched notice. Owners acknowledge it with one tap and log progress in two taps or one sentence. On day 7, 30 and 60 after launch, follow-through check-ins run automatically, and units that stall go to the field consultant’s follow-up list. The rollup shows adoption next to KPI change against baseline, so HQ can answer two questions in one view: did they do it, and did it work?

Design principles

Two-way, not top-down. HQ sets the few priorities that matter. Owners shape them before they go out and share what’s working once they do. Notes stay private until the owner chooses to share one. Owners posting what’s working directly to peers in other units is Planned.

Three things, not thirty. An owner’s Today view shows at most three ranked priorities. Every priority carries HQ’s one-line “why it matters to your unit”.

Every priority ties to money. Each objective must name what it is for: lead response, conversion, profitability, a launch or a brand standard. If a priority can’t say which, it probably shouldn’t go out.

Outputs, not inputs. SignaUnit sets the result a unit is working toward, such as a response time or a launch date. It coaches the franchise owner on outcomes. It does not direct, assign or monitor work by franchisee employees, and owners decide who in their business sees what. See Roles and permissions.

On top of what you already run. SignaUnit is not a suite migration. Your CRM, POS, accounting and franchise tools stay where they are. SignaUnit holds the few priorities that matter this quarter, the follow-through, and the proof that they moved.

Calm and dependable. The iPhone app works offline, keeps you signed in after one Google sign-in, batches notifications and respects quiet hours. Voice is available but never required.

Where to start

• At headquarters? Start with Getting started (HQ), then Concepts and Publishing and fan-out.
• A franchise owner? Start with Getting started (franchise owner), then iOS app and voice.
• Reviewing security or legal posture? Read Security and data isolation and Roles and permissions.

All pages